Refund Policy

At SastaLaptop.com, customer satisfaction is our top priority. We strive to provide quality products and excellent service. Please read our refund policy carefully before making a purchase.

Eligibility for Refund

You may be eligible for a refund if:

• The product received is damaged, defective, or not as described.
• The wrong product has been delivered.
• The product is unavailable after payment has been successfully processed.
• A cancellation request is made before the order has been shipped.

Refund Request Process

To initiate a refund request, please contact our customer support team within 7 days of receiving your order. You may be required to provide:

• Order number
• Proof of purchase
• Photos or videos of the damaged or defective product (if applicable)

Non-Refundable Items

Refunds may not be available for:

• Products damaged due to misuse, negligence, or improper handling.
• Products returned without original packaging, accessories, or documentation.
• Customized or special-order products.
• Software, digital products, or downloadable items once delivered.

Return and Inspection

Approved returns must be shipped back to us in their original condition. Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Refund Timeline

If approved, refunds will be processed within 7–14 business days. The refund amount will be credited to the original payment method used during the purchase.

Shipping Charges

• Original shipping charges are generally non-refundable unless the return is due to our error.
• Return shipping costs may be the responsibility of the customer unless the product was received damaged, defective, or incorrect.

Order Cancellation

Orders may be canceled before shipment for a full refund. Once an order has been shipped, cancellation requests cannot be guaranteed and may be treated as a return request.

Contact Us

For refund-related inquiries, please contact:sastalaptop.com

Email: support@sastalaptop.com
Phone: +91-9971907749
Website: www.sastalaptop.com